Amid changing healthcare regulations and patient expectations, there is an ongoing problem within the medical field that adds another level of stress to health care providers who already find themselves stretched thin: reimbursement. In fact, according to a poll by Cardinal Health, reimbursement is the number one concern for today’s healthcare providers.
Never underestimate the power of a positive workplace. If you create an environment where employees feel respected, satisfied, and empowered, you lead them to appreciate their jobs and become more productive and loyal. While this holds true in any industry, it is particularly important for care providers. Improving employee care in your behavioral health facility or addiction treatment center can make a big difference in the experience that patients have when they come to you for care.
Electronic Health Records (EHR) have advanced from their origination, becoming an indispensable part of hospitals, clinics and health center’s daily operations. These real-time, cloud-based records give you and your colleagues secure but ready access to patient charts wherever you are and whenever you need them… but only if you have a good system at your back.
Avoiding compassion fatigue in the behavioral health services field is challenging. Every day staff sees families struggling to survive the devastating impact of substance abuse and addicts fighting for freedom. Responsible treatment facilities encourage their behavioral health providers to maintain a healthy work and downtime balance.
Behavioral health and addiction treatment providers must learn to embrace value-added new technologies in order to keep improving the patient experience. However, introducing a new system has its challenges, and changes to the status quo always need to be handled with a firm strategy in place.
On January 1, the Joint Commission mandated that Joint Commission Accredited organizations, or those that are in the process of accreditation, must employ specific measurement-based care tools in order to retain or obtain accreditation. These new standards have important implications for healthcare providers, and organizations must be proactive in working to maintain compliance.
Behavioral health and addiction treatment professionals fear changes to the Affordable Healthcare Act (ACA) will have dire consequences for the most vulnerable. Many are worried that abolishing the individual mandate will trigger dramatic premium increases as more young, healthy people opt out of buying insurance. Escalating premiums and fewer healthy exchange participants may stress the fragile marketplace even more, eventually leading to heightened uncertainty or total collapse.
Medical data, specifically personal health information, including names, addresses, and social security numbers, drive a black market worth millions, potentially billions of dollars. The US Department of Health and Human Services confirms 50 significant data breaches already in 2018, and it is only March. Hackers gained access to more than 300,000 medical records via ransomware, unauthorized access/disclosure and theft or loss of equipment.
Providers are finding challenges with health information exchange or HIE. There are still hurdles that providers face when trying to exchange information on patients. Nonetheless, the exchange does not need to be complicated. Solutions exist that can help create a streamlined sharing of information between medical practitioners, administrators, patients and other parties.
Many treatment centers, both for-profit and not-for-profit, have discovered that onboarding an experienced Utilization Review Coordinator bridges the gap between Admissions, Accounting, and Clinical departments. Having a trained staff member that can interact with a payer and provide documentation of medical necessity is one of the wisest staffing decisions a facility can make. If you are frustrated with poor results from having an outside billing company fill these shoes consider what it takes to have that person on staff. This does not mean you have to do your own billing, but it does pave the way to control a bit more of the outcome.