Automated Revenue Cycle Management Tools Are Necessary for Behavioral Healthcare Organizations During the COVID-19 Pandemic

The newest article by Monica E. Oss for OPEN MINDS® begins: “What causes most organizations to close following an unexpected economic disruption? Usually it is cash flow. Many organizations don’t have enough cash on hand—or access to enough working capital—to survive a temporary revenue downturn and/or the costs of restructuring their business models and bringing them to profitability.”

To continue serving their clients during the coronavirus (COVID-19) pandemic, behavioral health and addiction treatment organizations need the right tools. A revenue cycle management (RCM) system with auto-generation of claims will help providers to get reimbursed swiftly and easily so that they can continue to serve more.

Here are four quick ways AZZLY® helps providers simplify complexities, manage volume, and work remotely:

  • AZZLY is a vendor partner with Zoom® to provide Telehealth Services in our all-in-one behavioral healthcare electronic health record (EHR) AZZLY Rize™.
  • AZZLY Rize users can schedule, send appointment reminders, check in their online visit and launch through Zoom. Easy!
  • With TSYS® Mobile Payment functionality, providers can easily accept credit card payment anytime/anywhere.
  • AZZLY’s RCM engine allows users to auto-generate a claim based on the scheduled appointment type for real-time claims submission driving efficiency for any remote staff and billing department.

Auto-claims Coding Functionality for Specific Types of Appointments and Encounters

AZZLY Rize is a specialty-specific behavioral healthcare and addiction treatment all-in-one EHR/PM/RCM software. In order to help with volume of claims and remote work, we have introduced an auto-claims coding functionality for specific appointment types and for specific encounters. This allows billers to become “reviewers not doers” and reduce the time it takes to submit claims by 75%. This also allows a clinician or physician practitioner to code a claim based on the severity of the session. The AZZLY Charge Master is easily configured, and a weeks’ worth of institutional claims can be billed in 30 seconds and professional claims in 20 seconds. Our goal is to help behavioral healthcare centers treat more in their community through telehealth and get paid for the services they render. Through our claims clearinghouse, Availity®, you have access to approximately 15,000 Payer IDs. Eligibility is available through Change Healthcare®.

Remote EHR Capabilities for Behavioral Health

AZZLY Rize is a specialty-specific behavioral healthcare and addiction treatment all-in-one EHR/PM/RCM software hosted in Microsoft Azure. With staff having to work remotely, all staff in all departments who are authorized to sign in to the system are able to complete their work, including intake and admissions, office management, setting appointment reminders, telehealth appointments for check-in, auto claims billing, and billing and claims collection. Clinical and medical notes are created for all levels of care. Due to COVID-19 and the urgency to document in a cloud solution for accurate and timely claim submission and reimbursement, we are now offering a “30-day go-live” implementation and training package for small clinics and treatment centers. Our new strategic partnership with Zoom offers an easy and affordable telehealth solution. AZZLY is also a preferred vendor partner with TSYS and can now offer to support telehealth and mobile billing and online payment button vs. a swipe feature. To help our clients during this COVID-19 pandemic, TSYS will waive the $200 set-up fee and match the processing rates to their office rates. This way, if an office is closed or is doing more telehealth, we can make it easier for them to get paid. This product requires no integration on the AZZLY side so we can get this to our users fast.

KLAS® Research: Other Resources

AZZLY was included in the COVID-19 Technology & Services Guide by KLAS® Research for its ambulatory RCM solution and Behavioral Healthcare specific EHR to share how vendors are adapting to serve their clients during COVID-19. KLAS is a healthcare IT company that researches software and services to deliver impartial insights to healthcare providers. Download the full KLAS white paper here to learn more about resources for healthcare providers during COVID-19.

The Next Step: Discovery Call

If you think auto-generation of claims could be right for you, take the first step to learn more about AZZLY® Rize™. Fill out this brief form, and one of our AZZLY EHR and RCM Specialists will be in touch quickly for a discovery call to better understand your needs. Additionally you’ll get to see a brief demo on your own. Visit or email for more information.

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