It is tempting in turbulent times to try to delay evaluating new technology (EHR/PM/RCM) systems. We at AZZLY® appreciate the time and commitment it takes. It should be a team effort and every department from Intake and Admissions, Office Management, Clinical, Medical, Billing and Claims should participate. Now, add social distancing, looking at technology might now be on the back burner.
Don’t delay it. Now is a great time to ask yourself and every department, “How’s your process? Are you buried in redundancy, paper, excel, multiple softwares to get through a typical busy day? We believe that now is the right time, and the necessary time, for your organization to think about improving your technology. Here’s why.
The Challenge: Handling Higher Volume
On March 13, 2020, President Trump declared the rapidly evolving COVID-19 situation a national emergency. This bold action enables the Centers for Medicare and Medicaid Services (CMS) to waive certain requirements in Medicare, Medicaid, and CHIP under Section 1135 authority. This includes the ability to grant state and territorial Medicaid agencies a wider range of flexibilities, and states may now submit Section 1135 waiver requests for CMS approval that will remove administrative burdens and expand access to needed services.
Already, in Florida, a Section 1135 waiver request has been approved, giving providers a wide variety of appropriate Medicaid flexibilities. Other state agencies have submitted requests, and we anticipate their approval to follow.
The administration predicts that social distancing as a result of COVID-19 could continue into July or August 2020. With more patients qualifying for coverage, as well as the possibility of remote treatment, we believe now is the time to be evaluating new systems. A modern technology platform can support your serving more in your community.
The Solution:
A system that’s all-in-one — it’s time
Healthcare is complicated enough. It is even more so when you factor in increased patient load, new regulations, and a pandemic. This is why technology can play such an important role in helping you increase efficiency, manage growth, and simplify complexity. AZZLY® Rize™ is an electronic health record (EHR), revenue cycle management (RCM), and office management/practice management (PM) system. This means that in one system, users can accomplish:
- echarting, outcome measurement tools, withdrawal management, eRx/EPCS, PDMP, and labs
- ebilling, and eclaims, financial reports, merchant services
- calendar, reminders, reports & analytics, staff communications
Don’t make your life more complex than it has to be. An all-in-one solution can eliminate multiple systems and allow you to accomplish the most with your resources. And if it is easy to use you will get
Integrated billing — take control
More and more treatment centers are taking charge of their billing and claims submission by bringing it inhouse. With more opportunities for reimbursement, greater Medicaid flexibility, and a higher volume of patients, your organization will likely be submitting a high number of claims in the future. Having a simplified billing solution, gives you the freedom and flexibility to bring billing in-house.
Our state of the art billing system incorporates:
- Required documents and billing checklist all in one
- Point-and-click simplicity
- Chargemaster
- Business rules engine
- Presets and autofills
The goal is eliminating human error and achieving a low claims denial rate, which means getting you reimbursed for services faster. AZZLY Rize users have a 98% first-time pass rate.
Our client Bill Chrisovergis in Dayton, OH, experienced first-hand the difference that billing in-house could make. Prior to signing with AZZLY, Bill’s treatment organization used a third-party biller, and they had slow reimbursements. In short, the money wasn’t coming in. As Bill put it, “We provided great care, we got people in the door, we did all the processes you have to do, but at the end of the day, we weren’t getting paid.”
Other than that, Bill had no experience billing, and since he was using an outside service, he had little knowledge of the status of his claims, and any delays. Using AZZLY for billing not only gave him access to a host of easy-to-use billing features, but also the hands-on support of working with AZZLY’s experienced medical billing experts. In just a few weeks, Bill went from being in the blind on his claims, to handling all his own billing effortlessly.
With all staff documentation one click away, Bill verifies his staff is in compliance before he submits his claims. Bill is a hands-on owner, but now knows what his biller will know, so he can step in at any time to make sure his process is being followed.
Telehealth — it’s needed
At this time, many organizations are choosing to have their staff work from home to reduce the risk of exposure to COVID-19 (coronavirus) for staff members and clients. Already many of our AZZLY Rize clients have reached out to us to adopt our telehealth functionalities.
To facilitate this, AZZLY has partnered with Zoom® to provide telehealth to our clients as part of our solution AZZLY Rize. Zoom is secure and HIPAA-compliant. Zoom and AZZLY share common values. Both of us believe in providing a solution that improves your patient outcomes, maximizes your resources, and boosts internal communications. Zoom supports mobile phone or conference calls, video conferencing, and screen sharing through several affordable plans.
As more and more people choose to create social distance or self-quarantine, AZZLY’s telehealth partnership is already helping our clients. After we got one client in Cincinnati, OH, set up with Zoom, he said, “I truly can’t thank you enough for your help. I’ve been trying to get in touch with them for two days without any returned call. I know they are super busy. I greatly appreciate this!!!!”
Next Step: Schedule a Discovery Call
Whether you are currently handling documentation on paper, on multiple systems, or even on another all-in-one system, we think that improving your technology can enable you at this time to handle higher volume and greater reimbursements. And it doesn’t cost an arm and a leg. If you are interested in learning more about our all-in-one EHR/RCM/PM solution, AZZLY® Rize™, please fill out this brief form. One of our EHR and RCM Specialists will be in touch immediately to discuss your organization’s needs.
Important news updates are available on CMS.gov . Follow the CDC’s recommended guidelines to stay healthy and safe.
Our commitment to you: be there when you need us most
Coletta Dorado, the Founder and CEO of AZZLY, shared, “As we continue to monitor Coronavirus (COVID-19) developments closely, the health and well-being of our clients, partners, and our employees is of utmost importance to us. As a partner to your business, we also understand the critical need to limit any impact this health event could have on our service to our clients. We are focused on our preparedness efforts to maintain a safe work environment for our staff so we may respond timely to your needs.”
