Avoiding compassion fatigue in the behavioral health services field is challenging. Every day staff sees families struggling to survive the devastating impact of substance abuse and addicts fighting for freedom. Responsible treatment facilities encourage their behavioral health providers to maintain a healthy work and downtime balance.
Behavioral health and addiction treatment providers must learn to embrace value-added new technologies in order to keep improving the patient experience. However, introducing a new system has its challenges, and changes to the status quo always need to be handled with a firm strategy in place.
On January 1, the Joint Commission mandated that Joint Commission Accredited organizations, or those that are in the process of accreditation, must employ specific measurement-based care tools in order to retain or obtain accreditation. These new standards have important implications for healthcare providers, and organizations must be proactive in working to maintain compliance.
Providers are finding challenges with health information exchange or HIE. There are still hurdles that providers face when trying to exchange information on patients. Nonetheless, the exchange does not need to be complicated. Solutions exist that can help create a streamlined sharing of information between medical practitioners, administrators, patients and other parties.
Many treatment centers, both for-profit and not-for-profit, have discovered that onboarding an experienced Utilization Review Coordinator bridges the gap between Admissions, Accounting, and Clinical departments. Having a trained staff member that can interact with a payer and provide documentation of medical necessity is one of the wisest staffing decisions a facility can make. If you are frustrated with poor results from having an outside billing company fill these shoes consider what it takes to have that person on staff. This does not mean you have to do your own billing, but it does pave the way to control a bit more of the outcome.
Are mountains of paperwork contributing to high staff turnover rates and exhaustion for loyal team members? Studies show inefficient workflow within the clinic may produce burnout symptoms, even if you have a great reward package and an otherwise supportive company culture. Every therapist knows that emotional exhaustion manifests itself in myriad ways, including the dehumanization factor which puts clients at risk, too.
Tackling Two Crisis Points Simultaneously
In September 2017, the Health Resources and Services Administration (HRSA) released more than $200 million to encourage healthcare providers to tackle the opioid crisis head-on. This financial incentive to improve access to treatment and recovery services include funding for providers expanding or implementing new telemedicine offerings.
In the U.S. alone there are over 20,000 overdose deaths related to prescription pain relievers, and almost 13,000 related to heroin, making drug overdose the leading cause of accidental deaths. Opioid addiction is driving this epidemic with approximately 91 daily deaths. As addiction rates have reached epidemic proportions nationwide, payers, providers, and patients are struggling with finding a compelling solution.
If you own or manage an addiction treatment center, do not make the mistake of purchasing a generic electronic medical/health record software! Addiction treatment and behavioral healthcare professionals have a unique workflow. Your EHR needs to support this process and be designed to fulfill your everyday needs.