In evaluating new electronic health record (EHR) and/or Revenue Cycle Management (RCM) software, behavioral health and addiction treatment professionals should consider several factors. These include: new features and functionality, ease of use, personalization/customization support, and pricing. But another important consideration…
Never underestimate the power of a positive workplace. If you create an environment where employees feel respected, satisfied, and empowered, you lead them to appreciate their jobs and become more productive and loyal. While this holds true in any industry, it is particularly important for care providers. Improving employee care in your behavioral health facility or addiction treatment center can make a big difference in the experience that patients have when they come to you for care.
Avoiding compassion fatigue in the behavioral health services field is challenging. Every day staff sees families struggling to survive the devastating impact of substance abuse and addicts fighting for freedom. Responsible treatment facilities encourage their behavioral health providers to maintain a healthy work and downtime balance.
Many treatment centers, both for-profit and not-for-profit, have discovered that onboarding an experienced Utilization Review Coordinator bridges the gap between Admissions, Accounting, and Clinical departments. Having a trained staff member that can interact with a payer and provide documentation of medical necessity is one of the wisest staffing decisions a facility can make. If you are frustrated with poor results from having an outside billing company fill these shoes consider what it takes to have that person on staff. This does not mean you have to do your own billing, but it does pave the way to control a bit more of the outcome.
Are mountains of paperwork contributing to high staff turnover rates and exhaustion for loyal team members? Studies show inefficient workflow within the clinic may produce burnout symptoms, even if you have a great reward package and an otherwise supportive company culture. Every therapist knows that emotional exhaustion manifests itself in myriad ways, including the dehumanization factor which puts clients at risk, too.
How true. For many individuals and corporations that have dedicated resources of time and money to open, acquire or grow an opioid addiction treatment business there is a growing market demand. Is it a good business to be in? Yes. Is it a growing industry? Yes. Has demand slowed or peaked? No. It is the best of times to serve individuals that have opioid addiction issues.
The Joint Commission has revised some aspects of CTS.03-01-09 and that, unless otherwise stated, those revisions become effective January 1, 2018.
If your Addiction Treatment/Behavioral Health Center is already JCAHO Accredited, you clearly recognize that Accreditation:
Considering the move to EHR/EMR (electronic health records/ electronic medical records) is critical in bringing your Addiction/Behavioral Health practice successfully forward into this competitive healthcare environment. The days of paper charts, waiting for the transcription of dictation, deciphering scribbled notes and marathon photocopying are over.
Many people don’t know how to recognize the signs of poor office organization until it’s too late. However, EMR/EHR technology can help you drastically improve the dynamic of your office organization. This will manifest itself in numerous ways, including relieving employees of undue stress, enhancing the flow of communication, and improving employee morale.