How To Know If You Have Outgrown Your Mental Health EHR

How to know if you have outgrown your Mental Health EHR

Choosing the right Electronic Health Record (EHR) solution can be challenging. Mental health programs have different needs depending on their specialty, size, and location. The wrong EHR system can disrupt operations, trigger financial loss, and affect patient care. To ensure that your EHR solution is meeting your program needs, ask the following six questions and explore the key features of AZZLY® Rize™ to help you make an informed decision.

Does Your EHR Solution Provide Configurable Options?

Not all programs are the same. Your EHR system should be configurable to your needs and preferences. Configuration options allow you to tailor the software according to your unique needs, such as the patient intake process or provider workflow.

What AZZLY offers in this area: AZZLY is a fully configurable EHR that can be tailored to your needs. By selecting the AZZLY Rize integrated EHR and RCM system, you get a software solution that is designed to help you optimize your workflow processes and create programs and forms that are unique to your services.

Does Your EHR Solution Provide Comprehensive Patient Care?

Your EHR system should be comprehensive and provide a complete set of tools to manage patient care from intake to discharge. Ensure that the software provides features such as a patient portal, easy scheduling and group note taking, treatment plans and outcome measurement tools, medication management, and more.

What AZZLY offers in this area: AZZLY is an all-in-one addiction treatment and behavioral healthcare-specific EHR and RCM system. It provides comprehensive patient care tools such as a secure patient engagement portal, e-check-in, scheduling, appointment reminders, EHR, treatment plans, progress notes, alerts, outcome measurement tools, medication management, e-prescribing systems (EPCS), electronic billing and claims submission and productivity reports.

Is Your EHR Solution User-Friendly?

It’s important that your EHR system is user-friendly and delivers what your staff needs to be worth the investment. Too many clicks or having to search for what they need defeats the purpose of technology.

Today’s modern EHR systems, if designed specifically for mental health, are easy to use and support your staff’s workflow. Understanding the difference between EMR vs. EHR should not be a challenge anymore. If the software is difficult to use, then your team may become frustrated and less productive.

What AZZLY offers in this area: AZZLY is designed with a simple and intuitive interface that is easy to learn and use. Our software requires minimal training time, so you can quickly get up to speed with the system without having to invest in additional resources.

Does Your EHR Solution Support Compliance and Security Standards?

Data security and compliance are essential for the safety of medical records. Your EHR system should comply with HIPAA regulations and other healthcare security standards. If the software does not meet these standards, there may be a risk of data breaches and financial penalties.

What AZZLY offers in this area: AZZLY is built on a secure infrastructure in Microsoft Azure private cloud network and meets all the data security and HIPAA compliance requirements. The software also offers advanced security features such as encryption, role-based access control, and multi-factor authentication. The system is regularly updated to ensure that your data remains secure and protected at rest and in transit.

Can You Access the EHR Solution from Anywhere?

Mobility is key for mental health clinics. Your EHR system should be accessible from any device, so you can access the software when you’re away from your desk. Make sure the solution offers secure mobility that allows you to access 24/7 wherever you go.

What AZZLY offers in this area: AZZLY is accessible from any device. Our highly secure system ensures that patient data remains safe and private, yet accessible when you need it.

Does Your EHR Solution Provide Live Support?

Your EHR vendor should provide customer service and support to ensure that you’re getting the most out of the software. Make sure that the vendor provides dedicated support via a ticketing system or online in your time zone and hopefully within the USA.

What AZZLY offers in this area: At AZZLY, we understand how important reliable support is for your mental health programs and dedicated staff. Our USA based support team is on hand 8 AM – midnight ET to answer any questions you may have and provide assistance whenever necessary. Overnite we monitor for any access or tech issues. We utilize a modern ticketing system to track all requests or support tickets so follow up is guaranteed. AZZLY also offers an eLearning Platform to support any questions 24/7 with “how- to” instructions and screenshots to easily guide a new staff member.

To Wrap Up

Choosing the right EHR solution and vendor partner is crucial to the success of any mental health programs. By asking the above six questions, you can determine if your EHR solution is meeting your clinic’s needs. AZZLY is the ideal choice for mental health specific programs, offering an intuitive user interface, customization options, and a comprehensive set of features. If you’re looking for an EHR preferred vendor partner that meets your needs and patient care, consider AZZLY. To learn more about our EHR management software, drop us a line at or secure time on your Solutions Consultant’s calendar here. We are also available to answer any questions you have at 1 (888) 400-3201. Let AZZLY’s solution consultants guide you and guarantee a smooth transition to the EHR platform that will best meet your program’s needs.